Clear answers to common questions about our coins, ordering, delivery, and customer support.
Coins & product details
1. What types of coins do you offer?
Treasure Coins USA offers collectible gold and silver coins, including recognized U.S. and international designs. Review each listing for the exact metal composition, weight, year, condition, and packaging of the item offered.
2. How do I check a coin’s specifications?
Use the Product Specifications on the individual product page. They identify details such as purity, weight, denomination, and condition when applicable. If a detail is unclear, contact us before ordering so we can help you make an informed choice.
3. What do “BU,” “Proof,” and “Random Year” mean?
BU stands for Brilliant Uncirculated. Proof describes a specially struck coin with a distinctive finish. Random Year or Random Date means the year you receive may vary within the range stated in the listing. These terms describe different aspects of a coin; always read the complete product description.
4. Are all coins graded or supplied with a certificate?
No. Third-party grading, certificates, and original mint packaging are included only where the product listing specifically states that they are. Please check the listing for the exact presentation and certification details.
Orders & checkout
5. Which payment methods can I use?
The available payment methods are shown at checkout. Payments are processed through Shopify and its supported payment providers. You will receive an order confirmation at the email address entered during checkout.
6. How does the 15% discount work?
Our current offer applies 15% off eligible orders of $145 or more automatically at checkout. Check your order summary before completing payment to confirm the discount has been applied.
7. Can I change or cancel an order?
Email us as soon as possible with your order number and the change you would like to request. We will check the order’s status and explain the available options. Changes may no longer be possible once an order has been prepared or shipped.
Shipping & tracking
8. Do you offer free shipping?
We offer free standard shipping within the United States. Any delivery details applicable to your order will be shown at checkout.
9. How long does delivery take?
Our current standard shipping estimate is 7–15 business days. Delivery times are estimates and may vary with destination, carrier conditions, and holidays. Your shipping confirmation will provide tracking information once your order is dispatched.
10. How do I track my order?
Use the tracking link in your shipping confirmation email. A newly created tracking number may take time to show its first carrier scan. If you cannot find your confirmation or need help with an update, email us with your order number.
After your purchase
11. What if my order arrives damaged, incomplete, or incorrect?
Contact us promptly with your order number, a description of the issue, and clear photographs of the item and packaging. Keep the packaging while we review your request so we can advise you on the next steps.
12. How do I request a return or refund?
Email our support team before sending an item back. We will review your request against the return terms applicable to your order and explain the next steps. Do not mail a return to the warehouse without receiving instructions.
13. How can I contact customer support?
Email support@treasurecoinsusa.com or use our contact form. Include your order number for order-related questions. Our support hours are Monday–Friday, 9:00 AM–7:00 PM, and we aim to reply within one business day during those hours.